Shipping policy

Order Information

All orders are processed in the order they are received.

Once an order is placed, it cannot be modified, canceled, or combined with another order, so please double-check your items, shipping address, and order details before completing checkout.

You will receive an order confirmation email after your purchase is placed. Once your order has been processed and shipped, you will receive a separate shipping confirmation email with tracking information.

Processing & Shipping

Our standard processing time is 3–7 business days, excluding weekends and postal holidays.

During launches, sales, holidays, or periods of high order volume, processing may take a little longer. Our team works hard to get every Hottie order packed and on its way as quickly as possible.

Please note that processing time and carrier transit time are separate. The 3–7 business day processing window begins after your order is placed and does not include the time your package spends in transit after leaving our facility.

Custom Apparel

Our custom apparel is made in-house specifically for your order. Because each piece is made to order, apparel may require additional processing time beyond our standard 3–7 business days. Any additional estimated processing time will be noted in the product description.

U.S. & International Shipping

Hey Hottie ships within the United States and internationally.

U.S. Orders: Shipped via USPS.

International Orders: Shipped via DHL.

Duties & Taxes: When available, applicable duties and taxes may be calculated at checkout.

Customs Fees: International customs authorities may impose additional duties, taxes, VAT, or other fees depending on the destination country. These fees are determined by the destination country and are the responsibility of the customer unless they were collected at checkout.

International customers can shop using available local currency and payment options shown at checkout.

Pre-Orders & Backorders

From time to time, we offer pre-order or backorder items so you can reserve products before they are available or restocked. These items follow a different processing timeline than ready-to-ship merchandise.

Estimated Ship Dates: Each pre-order or backorder product will include an estimated shipping window in its product description. These dates are estimates and may change due to production, freight, carrier, or other circumstances outside of our control.

Orders Containing Multiple Items: If an order contains both in-stock and pre-order/backorder items, the entire order will ship together once all items are available. If you would like your in-stock items sooner, please place them in a separate order.

Shipping Updates: You will receive a shipping confirmation email with tracking information once your order leaves our facility.

Cancellations: Pre-order and backorder purchases are final sale and cannot be canceled once the order has been placed.

Tracking & Delivery

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking Updates

Please allow 24–48 hours after receiving your shipping confirmation for tracking activity to update.

A shipping label may show as “Label Created” before the carrier completes its first physical scan. Tracking information will update as the package moves through the carrier's network.

Estimated Transit Times

U.S. Orders: Typically arrive within 3–7 business days after shipment.

International Orders: Transit times vary depending on destination and customs clearance but generally range from 7–21 business days after shipment.

Carrier transit times are estimates and are separate from Hey Hottie's processing time.

Packages Marked Delivered

If tracking shows your package as Delivered but you cannot locate it:

1. Verify the shipping address provided with your order.

2. Check around your property, mailbox, front desk, household members, and neighbors. Carriers may leave packages in secure or less-visible locations.

3. Contact your local post office or shipping carrier with your tracking number. They may be able to provide additional delivery information or GPS scan details.

Once a package has been transferred to the shipping carrier, delivery and tracking are handled by the carrier. Packages confirmed as delivered by the carrier are not eligible for an automatic replacement or refund from Hey Hottie.

If a package is lost, damaged, or missing while in the carrier's possession, a carrier claim may be required before Hey Hottie can determine the appropriate next step.

For added security, we recommend shipping orders to a location where someone is available to receive the package.

Thank you SO much for supporting Hey Hottie! We’re working hard behind the scenes to get your Hottie goodies packed, pretty, and on their way to you. We promise they’ll be worth the wait!