Hey Hottie Policies

We want every Hottie to have the best experience possible! Please take a moment to review our policies before placing your order. By completing your purchase, you agree to the policies below.

All Sales Are Final

All Hey Hottie purchases are final sale, as noted in our product descriptions.

Please double-check your cart, shipping information, shades, sizes, and quantities before checking out. Once an order has been placed, we are unable to modify or cancel it.

Apparel

All apparel is final sale and cannot be returned or exchanged.

We recommend reviewing the size chart provided on each product listing before ordering to make sure you find your perfect fit!

Damaged, Defective or Incorrect Items

We carefully pack every Hey Hottie order, but we know things can happen!

If you receive an item that is damaged, defective, or incorrect, please email heyhottiecosmetics@gmail.com within 7 days of delivery and include:

• Your order number

• Name on the order

• A brief description of the issue

• Clear photo(s) showing the item and the issue

Photos should be taken on a flat surface with the full product visible. Including the original packaging and packing slip when available is always helpful!

Once we receive everything, our Customer Service Team will review your request and help determine the best next step.

Beauty Products & Hygiene

For the safety of all our Hotties, makeup, liquids, hair accessories, and other personal-use beauty products cannot be returned or exchanged.

Because these products may come into contact with the skin, lips, eyes, or hair, we are unable to restock or resell them once they have left our care.

90-Day Limited Warranty — Hair Tools

Hey Hottie Hair Tools include a 90-day limited warranty from the original date of purchase for manufacturer defects in materials or workmanship.

If your hair tool experiences an issue within the warranty period, please reach out to us so our team can review it. If the item is confirmed to have a covered defect, Hey Hottie may provide a replacement at our discretion.

The warranty does not cover:

• Damage caused by dropping, misuse, improper voltage, or failure to follow product instructions

• Normal wear and tear, including product buildup, surface scratches, or normal cord wear

• Unauthorized repairs, alterations, or modifications

• Cosmetic damage that does not affect the function of the tool

• Lost or stolen items

• Damage resulting from improper care or storage

Starting a Warranty Claim

Email heyhottiecosmetics@gmail.com with:

• Your order number and purchase date

• Product name

• A description of what is happening

• Clear photo(s) and/or a short video showing the issue

Our team will review your claim and let you know the next steps.

Shipping & Missing Packages

Once your package has been accepted by the shipping carrier, delivery and tracking updates are handled directly by the carrier.

If your tracking shows delivered but you cannot locate your package, please:

1. Check around your home, mailbox, parcel locker, and any alternate delivery locations.

2. Check with other members of your household and nearby neighbors.

3. Contact your local USPS office directly with your tracking number for additional delivery information.

If USPS advises you to contact the sender or provides documentation regarding your package, please email that information to heyhottiecosmetics@gmail.com so our team can review it and help with the appropriate next steps.

Questions? We’ve Got You, Hottie!

Have a question or concern? Reach out to us at heyhottiecosmetics@gmail.com with your name and order number.

Our Customer Service Team will be happy to help! 💕