Hey Hottie Policies

We want every Hottie to have the best experience possible! Please take a moment to review our policies before placing your order. By completing your purchase, you agree to the policies below.

All Sales Are Final

All Hey Hottie purchases are final sale, as noted in our product descriptions.

Please double-check your cart, shipping address, shades, sizes, and quantities before checking out. Once an order has been placed, it cannot be modified, canceled, or combined with another order.

Apparel

All apparel is final sale and cannot be returned or exchanged.

Many of our apparel items are made to order, so please review the size chart and product details before purchasing to make sure you select your perfect fit.

Damaged, Defective or Incorrect Items

We carefully pack every Hey Hottie order, but we know things can happen along the way!

If you receive an item that is damaged, defective, or incorrect, please email help@heyhottie.co within 7 days of delivery and include:

• Your order number

• Name on the order

• A brief description of the issue

• Clear photo(s) showing the full item and the issue

• Photos of the original packaging and packing slip, when available

Photos should be taken on a flat surface with the full product clearly visible.

Once we receive the requested information, our Customer Service Team will review your request and determine the appropriate next step.

If an item was damaged while in the shipping carrier's possession, a carrier claim may be required. If a claim is necessary, our team will provide instructions on what is needed before a replacement or other resolution can be processed.

Beauty Products & Hygiene

For the safety of all our Hotties, makeup, liquids, hair accessories, and other personal-use beauty products cannot be returned or exchanged.

Because these products may come into contact with the skin, lips, eyes, or hair, we are unable to restock or resell them once they have left our care.

90-Day Limited Warranty — Hair Tools

Hey Hottie Hair Tools include a 90-day limited warranty from the original date of purchase covering qualifying manufacturer defects in materials or workmanship.

If your hair tool experiences an issue during the warranty period, please contact us so our team can review it.

If the item is determined to have a qualifying defect covered under the warranty, Hey Hottie may provide a replacement at our discretion. We may require the original product to be returned before a replacement is issued.

The Warranty Does Not Cover:

• Damage caused by dropping, misuse, improper voltage, or failure to follow product instructions

• Normal wear and tear, including product buildup, surface scratches, or normal cord wear

• Unauthorized repairs, alterations, or modifications

• Cosmetic damage that does not affect the function of the tool

• Lost or stolen items

• Damage resulting from improper care or storage

Starting a Warranty Claim

Email help@heyhottie.co with:

• Your order number and purchase date

• Product name

• A description of the issue

• Clear photo(s) and/or a short video showing the issue

Our team will review your claim and provide the next steps. Additional photos, videos, troubleshooting, or return of the original product may be required to complete the warranty process.

Shipping & Missing Packages

Once your package has been transferred to and accepted by the shipping carrier, delivery and tracking are handled by the carrier.

If tracking shows your package as Delivered but you cannot locate it:

1. Check around your home, mailbox, parcel locker, front desk, and any alternate delivery locations.

2. Check with household members and nearby neighbors.

3. Contact your local USPS office directly with your tracking number. They may be able to provide additional delivery information or GPS scan details.

If USPS advises you to contact the sender or provides documentation regarding your package, please email that information to help@heyhottie.co along with your name and order number.

Our Customer Service Team will review the information and determine the appropriate next step.

Packages confirmed as delivered by the carrier are not automatically eligible for a replacement or refund. A USPS claim or additional documentation may be required before Hey Hottie can provide a resolution.

Questions? We've Got You, Hottie!

Have a question or something not looking quite right with your order? We've got you!

Email our Customer Service Team at help@heyhottie.co with your name and order number, and we'll be happy to help get you pointed in the right direction.

Thank you for shopping Hey Hottie! We appreciate every single order and can't wait for you to get your Hottie goodies!