Once you place your order, you’ll receive an order confirmation email right away. This email includes your order number and details of what you purchased.

If you don’t see it in your inbox, be sure to check your spam or promotions folder — and add us to your safe senders list so you don’t miss any updates.

As soon as your order ships, we’ll send you another email with your tracking information so you can follow your package on its way to you.

If you notice an error, contact us right away with your Order Number and correct address. We’ll do our best to update it before your order ships, but adjustments can’t be guaranteed once processing has started.

We know slip-ups happen Hottie, but because our team moves quickly to pack and ship, address changes are very time-sensitive and may not be possible once your order is on its way.

We aim to ship all orders within 2–3 business days. Please note that weekends and postal holidays are not business days. Occasionally, due to overwhelming demand for Hey Hottie goodies, processing times may take a little longer. Rest assured—we’ll always do everything we can to get your order to you as quickly as possible. Thank you for your patience!

Apparel Orders:

Our apparel is custom made in-house just for you. Because of this, please allow for additional processing time beyond our standard 2–3 business days. We promise it’ll be worth the wait, Hottie!

Where We Ship:

• U.S. Orders: Shipped via USPS.
  
• International Orders: Shipped via DHL. Yes, we ship worldwide!
  

Duties, Taxes & Payment:

• Duties and taxes are calculated at checkout, so you won’t have surprise fees upon delivery.
  
• You can shop in your local currency and with your preferred payment method.
  
• Please note: In some countries, customs may impose an additional fee or VAT. This fee varies by country and cannot be calculated in advance. Customers are responsible for any such fees.

Yes, Hottie — We ship worldwide!

International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customs fees, taxes, or duties may apply depending on your country, and these are the responsibility of the customer.

All sales are final, so please review your cart carefully before checkout. We cannot modify or cancel orders once placed.

• If you receive an item that is damaged, defective, or incorrect, email us at heyhottiecosmetics@gmail.com with your order number, details, and a photo so our team can assist quickly.
• For safety reasons, we cannot accept returns or exchanges on makeup, liquids, or hair accessories.
  
• Hair tools include a 90-day limited warranty for defects (excluding normal wear, misuse, or unauthorized repairs).