Shipping & Returns
Shipping Updates (Covid-19 Delay)
Due to Covid-19 restrictions and delays please allow up to 3 weeks processing and shipping time on all items. We will send you tracking information once your item has left our facility and is on its way to you!
If you have any questions at all, please Contact Us and we'll take care of you!
International Customs and VAT
Duties and Taxes are calculated at checkout.
For International Shipping, customs has the right to impose an additional fee or VAT. The fee varies by country and we are unable to calculate this in advance. Hey Hottie Cosmetics is not responsible for the payment of this fee.
Using the UK as an example, they state they will charge VAT on any shipment with a value greater than £15, which equates to approximately $23.27 USD.
You can read more about import taxes and duties for the UK here:
https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Taxes will vary from country to country, as will tax enforcement. We have found Canada and the UK to be among the countries with the strictest enforcement, unfortunately. At any rate, this is an extremely common issue for international customers. For folks that are especially upset or feel they were unlawfully taxed, we recommend they contact their customs office to file a dispute. Customs offices will have forms available where their citizens can file their dispute, like this one for the UK:
https://www.gov.uk/government/publications/import-and-export-application-for-repaymentremission-c285
If you have questions, feel free to Contact Us.
When will my order ship?
Each item has a different processing timeframe. Look at the individual product page for shipping timelines. Remember that if an order says it will ship in a certain amount of business days, this does not include weekends or holidays.
Domestic orders should take 3-7 business days to arrive, after it has been shipped. Most international orders arrive in 3-6 weeks, but can take up to 8 weeks depending on the location.
How long does shipping take for US orders?
Once your order ships from one of our warehouse, most items are delivered to the customer within 3-7 days after the item ships.
Do you ship internationally?
We ship Internationally.
Packages leaving the US will be shipped to a regional hub and then to the destination country. Once the packages reach their destination country, they are handed over to the country's local postal service for final delivery. Keep in mind that international orders can take up 3-6 weeks to be delivered.
DHL Express shipping service with a tracking number is used to ship and deliver products.
How much does shipping cost?
Each product has different shipping costs based on weight.
What if my items are damaged, defective or incorrect:
If you have received a damaged, defective, or incorrect item please Contact Us and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request and most importantly
- A photograph demonstrating the quality of the print or the damaged area of the item.
The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We will use this information to help you with your order, and eliminate errors in future printing. Our amazing Customer Service Team will be happy to assist you.
Returns / Exchange Policy
All items are final sale. No returns/exchanges. Please check size charts before purchasing clothing items to ensure a proper fit.
If you have a problem with your order, please Contact Us and include:
- Your order number
- Name on the order
- Email the order was made with
- Your request.
Cancel Order Policy
Unfortunately we cannot accept cancellations if the order is already in production. Most orders go into production 20 hours after purchasing. If you would like to check if it’s possible to cancel your order, please Contact Us and include:
- Your order number
- Name on the order
- Email the order was made with, and
- Your request.
Our amazing Customer Service Team will be happy to assist you.